Delivery & Returns

Delivery costs

Delivery costs will be added to the order at the checkout. If you have ordered multiple items they will be grouped together and you will only be charged one delivery price.

I aim to despatch the items to you as soon as possible but please note the order may take up to a week to arrive with you in the UK and longer if it is an international delivery.

If you need the item to arrive for a specific date, please do let me know by adding an ‘order note’ at the checkout.

I use UK based courier services or Royal Mail for delivery, depending on the type and size of item ordered.

Covid-19 – In the current situation, all packages will be collected and delivered using a door-to-door courier service. This means social distancing can be maintained, but the cost will be a little higher – currently all packages have a flat-rate of £11 for UK delivery (added to the cost at checkout). International deliveries will be organised in the same way, but will take a little longer than usual to arrive with you.

International Delivery

Where the item is to go to Europe, USA or other non-UK destination, please select the destination country at the checkout and the price will be adjusted to include your shipping location.

International delivery times may be longer than in the UK. If you need something by a specific date please do let us know.

Please note that customers are responsible for any import charges/duties that may be incurred and must comply with any local regulations.

Packaging

I aim to avoid single-use plastic and new packaging as much as possible, preferring to reuse and recycle materials such as boxes and bubble-wrap as much as possible. In addition, some of my pieces are slightly tricky to pack; this may mean that your packaging may be a little “unusual” depending on the packaging materials and shape of the piece.  But my priority is to make sure the package is as protective as possible for your order to arrive safely.

If the item is a gift and you would like it to be sent gift-wrapped, please do leave an ‘order note’ at the checkout.

Refunds and Returns

All the items listed on the website are handmade and will have unique characteristics reflecting the use of natural materials and the nature of the making process. I take all reasonable care to ensure that the details, descriptions and images of products appearing on the website are accurate. I want you to be happy with your order, but if you are not completely satisfied, please do contact me to discuss a replacement item or return.

If the item is damaged in transit, please get in touch as soon as possible. Where damage is caused during delivery, I will endeavour to replace the item (if a suitable replacement is available), or your payment will be refunded.

If you need to return an item, you will be responsible for paying your return shipping costs. If you are shipping an item over £50.00 in value you should consider purchasing postage/shipping insurance cover. But please get in touch with me in the first instance to discuss options.